Standard Policy

Refund

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. You’ll be automatically refunded on your original payment method within 2 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchange

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Alternatively, we will satisfy you with a coupon and Gift Card which can be used for another fragrance.

Shipping Costs

We offer a simple and transparent shipping fee of Rs. 200 on all orders across Pakistan.

The shipping charge is fixed and does not vary based on the weight, size, or delivery location of your order. The applicable shipping cost will be added to your order at checkout.

Delivery Delay

We are not responsible for any delays in delivery caused by unforeseen or circumstances beyond our control, including but not limited to natural disasters, extreme weather conditions, pandemics, public holidays, road closures, strikes, or delays caused by courier and logistics partners. While we always make every effort to ensure that your order is dispatched and delivered within the estimated timeframe, such circumstances may occasionally result in unexpected delays.

However, we will make every effort to ensure that your order is delivered within the estimated delivery time.

Gift Cards & Loyalty Points

When a Sale campaign is active and a customer is already receiving a discounted price, Gift Cards & Loyalty Points cannot be redeemed on that purchase.

Gift Cards or Loyalty Points redemption is only available on regular-price items and cannot be combined with promotional discounts, sale offers, or any special campaigns.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping Method

We offer reliable shipping across Pakistan through our trusted courier partners. Once your order has been successfully confirmed, it will be dispatched for delivery according to the applicable delivery timeline.

Order Processing

Orders are processed within 1–2 business days of receipt. Once your order is processed, we will send you a confirmation email with your shipping details, including the estimated delivery date.

Free Shipping

We're excited to offer free shipping on all online orders when you pay with your preferred online payment method.

Say goodbye to shipping fees and hello to stress-free shopping from the comfort of your home. Shop now and experience the joy of free shipping on all your online orders at bilsa.pk.

Contact Us

If you have any questions or concerns regarding our return policy, return process, or eligibility of your order, our customer support team is always here to assist you. You can contact us anytime at bilsa.pk@gmail.com or reach out to us directly on WhatsApp at 0336-2244668..